Why you need Live Chat on your website?

Posted on 12 Jan 2021 09:09 in Small Business Hacks
by Zainab Sohangpurwala

Customer Service is an integral part of any business. In today's fast-paced business environment and increased use of Social Media, users, in general, expect a business to act fast and offer instant support. Live Chat helps you in that.

Creating sales is the most challenging and most crucial part of running a business. If you don't have sales, you cannot sustain your business. Marketing your brand via advertisements, social media, and other resources is a great way to make people aware of your brand. But once people are on your website, what helps them make a final call on purchasing your products?


It is very easy for consumers to change their mind and leave your website. You need to make sure they don't. If they have visited your website, it means that they have made up their mind to buy something, that they are in a mood for purchasing. You need to make sure that they do purchase!


How can websites make sure that the consumer purchases their products?
Before buying any product, customers usually have many questions regarding it. It is a must to have a FAQ section. But that's not enough. FAQ does not provide a personalized experience or connect with the company. 


Hence, now many websites are providing a live chat option. Here customers can type their queries, and a computer-generated reply or company personnel from the other side answer it. Due to the pandemic, many businesses could sell only via websites as the stores were closed. Hence the usage of Live Chat has spiked up. 


Statistics to prove the importance of live Chat!
Live Chat has become the leading digital contact method for customers, as 46% of customers prefer to Live Chat compared to just 29% for email and 16% for social media.


Almost 41% of customers expect to Live Chat on a website. According to CrazyEgg, 38% of customers are more likely to buy from a company if they offer Live Chat support. Moreover, Emaketer discovered that 63% of customers are more likely to return to a website that provides Live Chat.


This shows how much popularity this contact channel has gained. In fact, it is expected to grow by as much as 87% in the next 12-18 months.


How does live chat influence the decision making of a customer?
Sending messages that you are there for the customer for their assistance provides a sense of assurance. Quickly answering queries, sending product recommendations, assist them in buying. All this will enhance the consumer experience, and they might end up buying more products than they were planning to initially.


If customers can chat with you in real-time, they are assured that you are there immediately to solve the problem if something goes wrong. It builds trust and increases customer engagement.


This, in turn, builds a connection with the brand, brand loyalty, and increases sales.


How to place a live chat on the website?
A live chat option, popup, or box should be at such a place that grabs the customer's attention. You can keep it as a pop up when the customer enters your website. Most websites place a live chatbox on the bottom right side of the website. 


Do not limit the live chat option on the contact us page! It should be there on the homepage and every page so that if the customer has any hesitation at any stage of purchasing, he can clear it.


Use contrasting colors for the Live Chat box to easily identify and ask any queries you can solve. Some websites also give a name to the live Chat. This is totally at your discretion.


Live Chat removes product ambiguity.
Customers may have various questions about the products you sell. All of them might not be answered by the description you have given on your website. Here is when the live Chat helps. Here you can answer specific questions. 


For example, if you are selling food items, answers to questions like the ingredients, shelf life, and temperature will help. If you are selling furniture, then the table's shade, how it will look in sunlight and artificial light, quality of wood, etc. can help.


Even banking websites have a live chat option as people have many questions before investing in any scheme in a bank.


Strategies for managing live Chat
The person sitting on the other side, managing the Live Chat, is very important as he/she influences the customer's decision. The employee needs to know all the products better than anyone to recommend and convince them to buy them.


Chats should be organized well to make it easy to answer all the questions and get back to all the customers. 


Being precise, clear, and friendly with customers is very important. Sometimes it might take you some time to respond to a customer. Do explain why it took you time. This gives insight to the customer about you and the company.


These psychological factors of trust do affect purchasing behaviour  Email, messages, and advertisements also enhance sales, but live Chat adds the extra touch to the website. 




Here are free tools by Shimbi Labs to help you start your small business.


Budo - Budo is an online free website builder. We created Budo with one goal in mind: to help people get online without technical skills and a big budget. Budo has everything need to create an online presence, be it a website, blog, or store.

Learn more =>


Ninjin - Ninjin is a free revolutionary new e-commerce solution for online stores. Ninjin is fully-featured out of the box, ready to use, and easy to operate e-commerce application for online stores. Ninjin requires no coding knowledge, so it's perfect for anyone who wishes to start selling online.

Learn more =>


Shimbi Invoice - Shimbi Invoice has everything you'll ever need to manage your tax compliant invoicing. Simple free online application for freelancers and small businesses and get paid online, on time.

Learn more =>


About the author

Zainab Sohangpurwala     
Passionate about helping companies grow their business via content marketing.

Darrelljap  says:

back flower remedies [url= https://www.okpal.com/zaldiar/#/ ] https://www.okpal.com/zaldiar/#/ [/url] erectile dysfunction sexuality https://bedrijvenparkoostflakkee.nl/tramfr.html remediation plan

meilopicSkype  says:

уан ту слим [url=https://one-two-slim-kapli.ru/]https://one-two-slim-kapli.ru[/url]

Arnoldunuff  says:


Bogdankoz  says:

Доброго времени суток товарищи! Предлагаем Вашему вниманию изделия из стекла для дома и офиса.Наша организация ООО «СТЕКЛОЭЛИТ» работает 10 лет на рынке этой продукции в Беларуси.На сегодняшний день межкомнатные двери из стекла быстро набирают популярность и спрос у покупателей. Причина этого понятна, ведь стеклянные двери защищают от посторонних глаз и звуков, а также пропускают свет, визуально расширяют пространство помещения и отлично вписываются в любой интерьер, который может быть выполнен как в классическом варианте, так и в стиле модерн или хай-тек. Увидимся! https://wowx.org/member.php?77376-Bogdankis https://slonandprincess.ucoz.ru/forum/125-1888-1#34787 http://1106723710.test.prositehosting.co.uk/phpBB3/viewtopic.php?f=22&t=10&p=277255#p277255 https://guildwars.clan.su/index/8-37625 http://aoooir.kz/user/Bogdanwqu/

TedkEnvittedrinia  says:

Скачать НЕ ДАЙ СЕБЯ УКУСИТЬ ЧЕЛЛЕНДЖ! #shorts Скачать Почему мне не даётся английский? Легкий способ выучить любой язык // Наука. А поговорить?..Заказывайте свежие продукты с быстрой доставкой на Ozon fresh.https://bit.ly/3KsiGnTУзнать где пройти процедуру SMAS-лифт... Скачать Возвращение ВОЛЧАРЫ. Новая главаОткрой брокерский счёт и получи пакет акций от Тинькофф в подарок — https://l.tinkoff.ru/dubrovskiyaugustИспользуй промоко... Скачать СЕРИАЛ РВЁТ СЕРДЦЕ В КЛОЧЬЯ! НОВИНКА 2022! НАДО НАЙТИ СИЛЫ ЖИТЬ ДАЛЬШЕ РАДИ ДОЧЕРИ! ДОКТОР ИВАНОВhttps://www.youtube.com/channel/UCbt1nwQXG6PZIn8iEgvMyVw Подписывайся на КиноМурка:)Настоящая жизнь Сергея Иванова осталась в прошл... Скачать T30 - РВЁТ БОЕУКЛАДКИ НА ЛУЧШЕЙ СБОРКЕ! 3 ОТМЕТКИ> Поддержать стримера - https://www.donationalerts.com/c/near_you> Донат для Украины - https://new.donatepay.ru/@Near_You?? РОЗЫГРЫШ ПРИЗОВ... Скачать Breaking 50 Minecraft Records In 24 HoursBreaking 50 Records In 24 Hours! ?with PrestonPlayz ???? MERCH - http://www.firemerch.com ?? NEW Fire Merch App - https://tinyurl.com/mvsnxr6?? FOLLOW ME HERE!?? TikTok -... Скачать MY SON IS ADDICTED TO RAINBOW FRIENDS!Thanks for watching! Popcat GANG!e-mail: popcatrb@gmail.com Скачать if the salmon dies, so do ifollow my twitter so i can set-up more collabs @camman18_: https://twitter.com/camman18_also i stream on twitch every week and this might've been streamed there @camman18: https://twitch.tv/camman... Скачать I Survived 100 DAYS as a SHARK in HARDCORE Minecraft!Join me in Mobile Legends: Adventure this summer and claim the Island Party rewards before the event ends! https://click.fan/MLA_Bronzo Use my code SUMMER0826 to claim awesome rewards.Don’t... Скачать (FILIPINO) MPL-PH S10 Week 3 Day 3Tatapusin natin ang #MPLPH S10 Week 3 with some exciting matchups! ??Maghaharap sa Gold Lane ang mga young stars na sina EMANN at DONUT. At para sa huling laban ngayong linggo, magkakaalaman... Скачать OFFICIAL TRAILER GENDUT SIAPA TAKUT?!#Marshanda #GendutSiapaTakut #CinemaXXI MOZA APHRODITE, 28 tahun, seorang penulis novel romance best seller kerap dituntut Ibunya segera menikah karena sudah hampir kepala tiga. Namun ia... Скачать Oru Thekkan Thallu Case Official Trailer | Biju Menon | Padmapriya | Roshan Mathew | Nimisha | E4EOru Thekkan Thallu Case is an Upcoming Movie Directed by Sreejith N, Produced By E4 Entertainment In Assocation with New Surya Films, Written By Rajesh Pinnadan, Direction of Photography by... Скачать The Last of Us HBO Show Teaser Trailer - (TLOU HBO)The Last of Us HBO Show Teaser Trailer - (TLOU HBO)Here is a new The Last of Us HBO Show Teaser Trailer posted by HBO! A quick 29 second teaser of Last of us tv show! 1000 Likes would be... Скачать Prem Geet 3 - Official Teaser | Pradeep Khadka, Kristina Gurung???? SUBSCRIBE to Zee Music Company - https://bit.ly/2yPcBkS Star Cast - Pradeep Khadka, Kristina GurungDirected by - Chettan Gurung & Santosh SenProducer - Mr. Subhash Kale, Ms. Sushama... Скачать LARA ATI | OFFICIAL TEASER 2 | 15 SEPTEMBER 2022 DI BIOSKOPKetika galau karena tuntutan hidup semakin banyak, apa yang akan kamu lakukan?Film Lara Ati bercerita tentang Joko (Bayu Skak) menghadapi kenyataan bahwa ia tidak menyukai pekerjaannya dan... Скачать IVE ??? 'After LIKE' MVIVE Twitter: https://twitter.com/IVEstarship: https://twitter.com/IVE_twt: https://twitter.com/IVEstarship_JPIVE Instagram : https://instagram.com/IVEstarshipIVE Facebook: https://fb.me/IVEsta... Скачать BLACKPINK Performs "Pink Venom" | 2022 VMAsBLACKPINK performs "Pink Venom" at the 2022 MTV Video Music Awards. Check out more from the 2022 VMAs here: http://www.mtv.com/vmaParamount+ is here! Stream all your favorite shows now on... Скачать ALKA YAGNIK - Dil Laga LiyaMaine Tumse Pyaar Karke.. ((Dil Hai Tumhaara)) | Udit NarayanSong Credits:Song Name - Dil Laga LiyaMovie Name - Dil Hai TumharaSingers - Alka Yagnik, Udit NarayanLyrics - SameerMusic Director - Nadeem-ShravanMovie Cast & Crew :Producer: Tips... Скачать Amar Roshid Baba Dj | Sharif Uddin | Vandari Dj | Dj Abinash BD || Kebla Kaba Dj || Trance Music 2.0#AmarRoshidBabaDj #ShorifUddin #VandariDj #DjAbinashBD #KeblaKabaDjDj Abinash Remix:Amar Roshid Baba Dj | Shorif Uddin | Vandari Dj | Dj Abinash BD || Kebla Kaba Dj || Trance Music 2.0==========... Скачать Coka 2.0 | Liger | Vijay Deverakonda, Ananya Panday | Jaani, Lijo George, DJ Chetas, Sukhe, Lisa M.Presenting the superhit dance anthem “Coka 2.0” in a fresh new avatar, featuring Vijay Deverakonda and Ananya Panday. The track is composed by Jaani, Lijo George and Dj Chetas; penned by... Скачать Как оставить аквариум и рыб в отпуске: автокормушки, корм выходного дня VS теща и сосед алкоголик?Наступило лето. Солнце, жара, море, кайф и дачные грабли ждут нас… Вот мы и реши поговорить с вами о том, как ... Скачать VESSOU - САМ (OFFICIAL VIDEO)For Booking: +359 890970007 Follow VessoU: @Facebook: https://www.facebook.com/vessouofficial/ @Instagram: ... Скачать Такие вещиProvided to YouTube by IIP-DDS Такие вещи · СТОУНД Такие вещи ? MusicAlligator Released on: 2021-10-22 Music Publisher: ... Скачать Зомби апокалипсис (часть 4) - Встреча с ДедушкойРебята, всем Здорова! Мною принято решение, я буду выкладывать видео до победного, до того момента пока ютуб не ... Скачать Самая Сильная Боль, Которую Может Испытать ЧеловекМного лет назад меня ужалила оса, и я плакал целых пять минут. Предложи свою идею для следующих видео: ... Скачать Того/ трейлер/ драма/ семейныйКинолента основана на реальных событиях. Сам фильм построен как сочетание действительного действия и ... Скачать ГРИГОРИЙ ЛЕПС ? ПЕСНИ ВЛАДИМИРА ВЫСОЦКОГО ? КОЛЛЕКЦИЯ ВСЕХ АЛЬБОМОВ ПРОЕКТА ? ЧЕСТЬ ИМЕЮ! ? 92 ПЕСНИМой первый срок 01. Мой первый срок (00:00) 02. Татуировка (02:02) 03. Счетчик щелкает (04:12) 04. Я был душой дурного ... Скачать мое утро перед школой || MY SCHOOL MORNINGПривет, ТАЙЧАТА! Вы все готовитесь к 1 сентября, а я уже учусь давно...с 17 мая и поэтому сегодня я покажу вам как ... Скачать ?? Случай в борделе/ Забытый лифчик/ Изменяющая пара/ Неудачное путешествие тещи ?? АнекдотыЛучшие смешные анекдоты про все на свете! ?? Подписывайтесь на мой веселый канал и спасибо за просмотр и ... Скачать «НИКТО, КРОМЕ НАС»! ВОЕННЫЙ ФИЛЬМ БОЕВИК! ПРО ЭЛИТНЫЙ ОТРЯД ЗАБЫВШИХ В ГОРАХ! КРАПОВЫЙ БЕРЕТhttps://www.youtube.com/channel/UCyN8Cpug_YwyAKCXbJ9jXrg Подписывайся на КИНОМУР:) Минимум рекламы, максимум ...

Leave a Comment..

Name * Email Id * Comment *

Create your new website or blog for free.